Please be advised that due to the lifting of COVID-19 pandemic restrictions, full operation of the Civil Aviation Authority's Customer Service Point, Registry and Aviation Personnel Register is being restored from April 4, 2022.
Customer Service Point (POK) and the Registry
The Customer Service Point (POK) is open to the public from Monday to Friday from 9.00 a.m. to 3.00 p.m. Monday duties until 6.00 p.m. will be restored.
Aviation Personnel Register
Licenses and Certificates of Competence can be picked up at the Aviation Personnel Register from Monday to Friday from 9 a.m. to 3 p.m. Monday duty hours until 6 p.m. are restored.
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We would also like to inform you that the hotline of the Passenger Rights Protection Commission and the Passenger Ombudsman has been restored.
The hotline is open from 9:00 to 13:00, Monday to Friday.
Hotline number +48 222 692 600
At the same time we inform that the helpline concerning the ban on flights over Poland is closed.