Declaration of accessibility

The Civil Aviation Authority undertakes to ensure the accessibility of its website in accordance with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities. The accessibility declaration applies to the website of the Civil Aviation Authority.

Website publication date: 2019-11-01. Date of last significant update:  2024-03-20

The website partially complies with the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities due to the incompatibilities or exclusions listed below:

• The website does not provide alternatives for non-text content,
• Availability of all documents for downloading was not ensured,
• For information, a proper relation is missing,
• Navigation elements rely on sensory properties,
• Minimum contrast requirements between text and background are not met,
• Site uses graphics to represent text,
• Content from under the cursor does not meet all three main requirements,
• Solutions to pause, stop or hide have not been implemented for automatically updated content,
• There are no mechanisms in place on the website to skip blocks,
• The website does not include the target of links in context,
• No visible focus of currently selected elements.

The declaration was made on 2021-12-01 based on a study carried out by an external entity: Centrum Bezpieczeństwa Informatycznego (Centre for IT Security).

• The videos provided do not have full text transcription,
• The website does not provide a time-shifting media alternative or audiodescription for the videos,
• A correctly worded descriptive title for the website has not been included,
• No visible focus for some of the highlighted elements
• The correct value of the input target was not specified on the page,
• Solutions to pause, stop or hide have not been implemented for automatically updated content,
• The website does not include the target of links in context.

Keyboard shortcuts

You can use standard browser keyboard shortcuts on the website.

Feedback and contact details

If you have any problems accessing the website, please contact us. The contact person is Michal Sylwestrzuk, . You can also contact us by calling 664 985 858.

Requests for inaccessible information and requests for accessibility can be made via the same route.

Anyone has the right to request that a digital website, mobile application or some element thereof be made accessible. It is also possible to request that the information be made available by an alternative means of accessibility, for example by reading a digitally inaccessible document, describing the content of a film without an audio description, etc. The request should include the details of the person making the request, an indication of which website or mobile application is being requested and the means of contact. If the person making the request wishes to receive the information by means of an alternative means of access, they should also specify how the information is to be presented in a way that is convenient for them. The public entity should comply with the request without delay and no later than 7 days from the date of the request. If it is not possible to meet this deadline, the public entity shall inform the requesting entity without delay on when it will be possible to comply with the request, but the deadline shall not be longer than 2 months from the date of the request. If digital accessibility is not possible, the public entity may propose an alternative means of accessing the information. Where a public entity refuses to comply with a request to provide accessibility or an alternative means of accessing the information, the requesting entity may lodge a complaint about the provision of digital accessibility of the website, mobile application or an element of the website or mobile application. Once the above procedure has been exhausted, a request may also be made to the Commissioner for Human Rights.

Link to the website of the Commissioner for Human Rights.

Architectural accessibility

Civil Aviation Authority, Marcina Flisa 2, 02-247 Warsaw

1. There is 1 entrance to the building. No obstructions at the entrance - ground floor. Control area in the form of carded entrances and building security services.
2. There is a lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information.
4. There is an audio induction loop at the Customer Service Point.
5. There are 2 disabled designated parking spaces next to the building.
6. It is possible to enter the building with an assistance dog.
7. There are disabled accessible toilets on each floor.

South-Western Branch Local Unit Bielsko - Biała, ul. Cieszyńska 317, 43-300 Bielsko Biała

1. There is 1 entrance to the building. No obstacles at the entrance.
2. No lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There is a designated disabled parking space next to the building.
5. It is possible to enter the building with an assistance dog.
6. No disabled accessible toilets.

North - Western Branch Local Unit in Gdańsk, ul. Chmielna 26 I p. pok. 101, 80-748 Gdańsk

1. There is 1 entrance to the building. No obstructions at the entrance - ground floor. Control area in the form of building security.
2. No lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There are 2 disabled designated parking spaces next to the building.
5. It is possible to enter the building with an assistance dog.
6. No disabled accessible toilets.

South-Western Branch Local Unit in Kraków, ul. Dzielskiego 2, 31-465 Kraków

1. There is 1 entrance to the building. No obstructions at the entrance - ground floor. Control area in the form of building security.
2. There is a lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There are 2 disabled designated parking spaces next to the building.
5. It is possible to enter the building with an assistance dog.
6. No disabled accessible toilets.
7. There is the possibility to step out to meet the disabled person.

North-Western Branch Local Unit in Poznań, ul. 27 Grudnia 17/19 p. I pok. 8, 61- 737 Poznań

1. There is 1 entrance to the building. No obstructions at the entrance - ground floor. Control area in the form of building security.
2. There is a lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There are no parking spaces designated for disabled persons.
5. It is possible to enter the building with an assistance dog.
6. No disabled accessible toilets.

South-Eastern Branch, ul. Szopena 38/4, 35-055 Rzeszów

1. There is 1 entrance to the building. The office is located on the 1st floor.
2. No lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There are no parking spaces designated for disabled persons.
5. It is possible to enter the building with an assistance dog.
6. No disabled accessible toilets.
7. There is the possibility to step out to meet the disabled person.

South-Eastern Branch Local Unit Świdnik, Ul. Niepodległości 13 lok 92, 21-040 Świdnik

1. There are 2 entrances to the building. No obstacles at the entrance.
2. There is a lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There are 2 disabled designated parking spaces next to the building.
5. It is possible to enter the building with an assistance dog.
6. No disabled accessible toilets.

South-Western Branch Local Unit Wrocław, ul. Jana Długosza 48, 51- 162 Wrocław.

1. There is 1 entrance to the building. No obstructions at the entrance - ground floor. Control area in the form of card entrances and building security.
2. There is a lift. Stairs and corridors meet the width standards. Stairs have a landing.
3. There are no ramps, platforms, voice information, audio induction loops.
4. There are no parking spaces designated for disabled persons.
5. It is possible to enter the building with an assistance dog.
6. There are disabled accessible toilets in the building.

Mobile applications

No mobile applications.

Accessibility for people who are deaf or hard of hearing

In order to communicate effectively with our office, people who are deaf or hard of hearing can:

1. use an application that allows translation from sign language (PJM and SJM) into Polish and from Polish into sign language (PJM and SJM). This service is available at the office in Warsaw, during the working hours of the Customer Service Point: Mondays:8:00 a.m. - 6.00 p.m., Tuesdays to Fridays: 8:15 a.m. - 4.15 p.m.
2. write a letter/request to the following address: Civil Aviation Authority, ul. Marcina Flisa 2, 02-247 Warszawa
3. send an e-mail to: ,
4. send a letter via ePUAP to: /ULCPR/SkrytkaESP
5. contact the Authority by telephone with the help of a third party under the following telephone number: 22 520 72 00 or send a fax to 22 520 73 00
6. contact the Authority in person at the office during office hours from 8:15 a.m. to 4:15 p.m. or at the Customer Service Point during business hours: Mondays: 8:00 a.m. - 6:00 p.m. , Tuesdays to Fridays: 8:15 a.m. - 4:15 p.m.